Why does my internet keep disconnecting spectrum?

If you experience Internet problems on your computer that cause you to disconnect and reconnect to the network repeatedly, there are several possible reasons. Below are some of the most common ways to fix the problem. Also check out the guide on Spectrum bill pay.

Cable or DSL modem

Cable modem

If the cable modem has trouble maintaining a stable connection, turning the power off and on can fix or overheat the problem.

Restart the modem

First, we recommend that you turn off the computer.

Then turn off the cable modem by unplugging the power cord from the back of the modem. Leave it unplugged for at least ten seconds, then plug it back in to the modem.

It takes a few minutes for the cable modem to go through all self-tests and to reconnect to the Internet. Look for the Internet connection indicator light on the front of the modem. If it is lit, connect your router and turn on your computer. How to fix Spectrum outage map & Spectrum activate issues.

Note

If you did not disconnect your router from the power supply before removing the modem, other devices connected to the router can disconnect from the network. Restarting the modem can also reset a WiFi router connection.

Test the internet connection on your computer and check if it is stable.

Check if the modem is overheating

If the internet connection is still unstable, check the cable modem to see if it feels hot. If a modem overheats, the internet connection may become unstable. If so, turn it off and let it cool down. Then turn it on and test the internet connection. If it is more stable, you will either need to find a way to keep the cable modem cool, or you may need to replace it. How to fix Spectrum auto bill pay or Spectrum live chat issues.

Network problems on the ISP side

Your ISP (Internet Service Provider) may be a good source to check if your computer is still connected to an unstable internet connection. The ISP's technical support can perform system and line checks to determine if there are any problems between them and your computer that could be causing the problem. You may also have other suggestions to fix the connection.

Conclusion

If your Internet is still not stable, we recommend that you contact your Internet service provider to ensure that the problem is not resolved before doing any of the following. If other devices on your network are working properly, continue with the above steps or call Spectrum live chat support.